A good business transaction is when both parties fully understand each other.

Please note: It is the responsibility of the client to be aware of all these terms and conditions and act accordingly. No alerts or warnings shall be given by Fast Characters. We are fair people and hope you will work with us in the same manner.

1. Upon receipt of project details and full payment by THE CLIENT, Fast Characters (THE COMPANY) will begin creation of a cartoon mascot (THE PROJECT). Initial concepts will be presented to the client who then has 14 days to continue the project or cancel the project. If the client wishes to cancel the project after seeing the initial concepts a refund will be provided as per the refund policy. If the client would like to proceed beyond the initial concepts all refund policies will be void. If the project is more than 14 days old all refund policies will also be void. Any refund policy is valid for retail clients of FastCharacters.com cartoon mascots only and does not apply to mascot costumes, partners, resellers or companies acting on behalf of FastCharacters.com .
2. Refund Policy: Our refund policy can be found on our website at www.fastcharacters.com/why-fast-characters/satisfaction/.  This policy is subject to change and is the responsibility of the client to be aware of any changes.  No alerts, warnings or notification will be given of any changes in our Terms. If any refund or guarantee disagreements arise between correspondence from Fast Characters staff and the client, then the terms on www.fastcharacters.com/why-fast-characters/satisfaction/ shall be deemed correct.
3. Fast Character agrees to deliver all FINAL DESIGN files electronically to THE CLIENT via email, FTP or other digital delivery method. All copyrights and intellectual property rights of the final design only are automatically assigned to THE CLIENT once they take delivery of the final design. Fast Characters retains the copyright to all concepts aside from the final design delivered to the client. THE CLIENT has no rights to unfinished concepts or artwork resulting from a canceled project.
4. The client must respond by email within 5 business days at any stage of the design process. Failure to do so will result in all refunds becoming void and deactivation of the project. Deactivated projects will be archived. Reactivation of an archived project will incur a re-activation fee of $99.
5. After a concept sketch has been approved for coloring no more changes aside from color changes will be entertained without unless they are paid for. Once coloring has begun it take a lot of work to backtrack and make any changes. Fast Characters will happily backtrack and make any changes the client wishes for a fair and mutually agreed upon additional fee.
6. If THE CLIENT decides to terminate our services after 14 days or After color artwork has been provided then there will be no refunds what so ever.
7. A project is deemed complete if the client in any way communicates with us that they want to complete the project or by asking for a final design. Not asking for final designs does not entitle the client to a refund. Fast Characters will then arrange to deliver the final designs electronically. It is the sole responsibility of THE CLIENT to ensure the final designs are error free. Any technical issues on our part will naturally be resolved free of charge.
8. Refunds are made in accordance with our refund policy and at the discretion of management. Please contact your project manager if you have any questions regarding these terms.