Character Design FAQ


How long does it take for me to get my character?

We deliver every character in a Character Pack which contains the final art for your character. On average, it takes from 10 to 14 business days to complete a character design. Keep in mind that character design and illustration is a creative process so some projects take longer than others, some are completed faster than others.


What’s this "Character Pack" thing?

The Character Pack is what you get when you order a character from us! It comes brimming with everything you need to use your character in the real world. Learn more about the Character Pack.


What do I get in my Character Pack?

We pack a ton of value into every Character Pack we deliver. You get your character in full color, greyscale and black and white (three for one!). You also get each color in a wide selection of versatile bitmap and vector file formats. You can see the exact spec near the bottom of the Character Pack page.


How much does a Character Pack cost?

Pricing varies from season to season and special to special. Check our Order page for current pricing information.


How many revisions do I get during the creation of my character?

We understand that putting a smile on your face means getting you into a character that you love. This means we allow unlimited revisions (within reason) for you to tweak and fine tune the look of your character. You can learn more by checking out our Character Design Process video.


What are the stages you take when you design my character?

After creating hundreds of characters, we’ve nailed down the process of creating beautiful characters. Our Character Design Process is fast, efficient and only requires a little of your time.


I have many ideas for my character, how do I get them to you?

Do not email us your ideas just yet! When you place your order, you will be directed to our online Character Planner. This will allow you to communicate your vision for your character to your artists.


Can I get a discount?

Yes. We offer discount to volume buyers (e.g. if you are purchasing more than one Character Pack). You will see the discounted rate applied on the Order page.