Anti-Spam Policy for YourFastCharacters.com (FastCharacters) (Last updated May 13, 2006) FastCharacters is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy. FastCharacters will occasionally update this Anti-Spam Policy. When it does, FastCharacters will also revise the “last update” date at the top of this Anti-Spam Policy. For changes to this policy, FastCharacters will notify you (the customer) by placing a notice on its web site home page.
Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.
Customers of FastCharacters products and services have agreed during their registration process, upon accepting the Terms of Use, to comply with this Anti-Spam Policy. Specifically, each customer agrees not to use the FastCharacters products or services to send unsolicited email or bulk email, whether or not for commercial purposes. FastCharacters reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.
FastCharacters has developed its Internet marketing tools to incorporate a strict permission-based philosophy. This anti-spam philosophy is implemented through the following:
Spam laws vary from state to state, and from country to country. This FastCharacters Anti-Spam Policy has been developed to conform to the highest commercially reasonable standards. As a result, and without limiting the general prohibitions against all spam activities, the following are expressly prohibited:
To help in establishing whether you are participating in activities constituting spam, ask yourself the following questions:
If you answer yes to any of these questions, you are likely involved in spam activities, and should contact FastCharacters customer support service at [email protected].
Any FastCharacters customer found to be using FastCharacters products or services for spamming purposes may, at FastCharacters’s discretion, be immediately cut off from use of all FastCharacters products and services and/or fined US$ 1,000 per occurrence, with no refund of fees that have been paid. FastCharacters warns all of its customers when signing up that if they participate in spamming activities they will be subject to the loss of FastCharacters services, fines and possible legal action. FastCharacters has the right to actively review its customers’ subscriber lists and email for suspiciously large broadcasts. If FastCharacters finds any customers to be spamming, it will issue a warning, and if the activities are serious enough, FastCharacters will take action immediately. If FastCharacters has any reason to believe that the customer, despite warning being given, threatens to or is continuing to send spam, then FastCharacters may take action immediately, including disabling the customer’s account and/or reporting the customer and the incident to the proper authorities. FastCharacters does not attempt to censor any content, nor to curtail the business of its customers. However, spam activities do not fall within uses authorized by FastCharacters, and will not be tolerated.
If you believe that you have received spam from or through FastCharacters’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to [email protected]. Please provide any other information that you believe may help us in our investigation. FastCharacters does not investigate or take any action based on “anonymous” spam complaints.
FastCharacters supports the efforts of various organizations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of FastCharacters, and then falsely or maliciously files a spam complaint against FastCharacters or its customers, FastCharacters will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.
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